Customer Service

We pride ourselves on our friendly and helpful service. We have listed some of the most important information below but should you have any specific questions please feel free to get in touch.

Secure Shopping

Purchasing your blind could not be easier, choose your fabric, measure your window and then place your order on-line.
You can be assured that Alison Campbell Soft Furnishings have installed the latest technology to ensure the most reliable and secure checkout system available.

Delivery

We aim to despatch Roman Blinds, Curtains and Cushion Covers within 14- 21 days of receipt of payment.

We aim to despatch Fabric Orders within 7 - 10 days of receipt of payment.

Delivery times can vary on occassion if there is a delay with our suppliers customers will be notified of such delays.


Alison Campbell Soft Furnishings use reputable carriers to deliver our goods. Parcels require to be signed for, so please provide us with alternative delivery instructions if you will not be available. Please check parcels are undamaged before signing for the goods.

The following postage rates are automatically added to your order on completion of the checkout process when purchasing Roman Blinds:

  • Northern Ireland and Southern Ireland- Postage for orders to Northern Ireland.  Blinds up to 150cm wide £10.17, Blinds over 150cm wide £16.61.  Choose Ireland as the country to avail of this price
  • Great Britain - Postage for orders to Great Britain £12.20 for Blinds up to 150cm wide and £16.61 for blinds over 150cm wide
  • Channel Islands will be charged at £12.20, if the order is going to attract additional costs we will contact the customer to discuss before proceeding.  Prices quoted include VAT this charge will be removed at the check-out.
  • Exclusions Apply to the following postcodes HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50,ZE, Isle of Man and Isles of Scilly.  These postcodes will attract additional costs.

We aim to despatch Fabric Orders within 7 - 10 days of receipt of payment.

 

  • Postage on fabric orders to Great Britian, Ireland and Northern Ireland is £6.95

 
In the event of a customer choosing a fabric that is out of stock we will contact customers to make alternative arrangements.

Measurements

Our blinds and curtains are personalised goods made to your specification. It is most important that the measurements you provide us are accurate. We will not be liable for any damage or loss arising from incorrect measurements provided by you so long as our product(s) comply with the measurements you have given to us.  For Inside Recess Roman Blinds we ask customers to give full recess sizes and that they make no alterations to sizes to allow for ease of up and down. All allowances will be made by Alison Campbell Soft Furnishings Ltd.

Fabrics

All our fabrics are displayed as digital images using up to date photographic technology and lighting techniques. However, there may be differences between the digital image and the actual fabric. We therefore recommend that you order a sample of the fabric. The maximum number of free samples available is ten.  If you wish to have more than ten samples these can be issued at a cost of £0.40 each.  Free samples are only available to The United Kingdom and Ireland.  Fabrics supplied for blinds or curtains can on occassion vary slightly from samples due to different colour batches.

Images on the website are only a small representation of the pattern and it is not always possible to view the complete pattern repeat.  Fabrics are matched accurately as intended by the designers.  Some designs are not designed to run straight across the fabrics eg spots, the blinds are made as the designer intended.

Samples of the fabrics available can vary in colour slightly from

 

Delivery

 Expected delivery timescales may vary according to demand, and the size of order. Please contact us with any queries.
There will be a surcharge for deliveries to some areas of Scotland and any island including the Isle of Wight please contact us for postal costs.

Returns and Replacements

 Blinds are made according to the measurements provided by customers and we cannot accept responsibility for incorrect measurements. Only faulty blinds can be returned as blinds are made to order to customer specifications. Faults must be reported within 7 days of receipt of the order.
Orders cannot be cancelled once blinds are in production.

All Alison Campbell Soft Furnishings products are fully inspected before despatch, however in the unlikely event that you experience any problems please email us at info@campbellcreations.co.uk and we will take immediate action to rectify the situation.

Privacy

We are committed to protecting you privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

 

Sale Exclusions

Sale Discount is only valid for Made to Measure Roman Blinds, Curtains and Cushion Covers made in one of our fabrics.  Special Offer Fabrics are not included.